Profile

Dorothy Hosein

Role: Assistant Director of Innovation and Improvement
Department: North Middlesex University Hospital NHS Trust

Dorothy started in March 2008 as Head of Strategy and Service Redesign for Barnet and Chase Farm NHS Trust. The post is within the Directorate of Performance Planning and Partnership and reports directly to the Director. The key responsibilities of the role involve taking the lead on key strategic areas of work on behalf of the Trust including responsibility for developing frameworks and pathways for specific services.

In July 2009, Dorothy took up her new post as Assistant Director of Innovation and Improvement at the North Middlesex University Hospital NHS Trust. This is a new post for the Trust and included in her brief being is taking the lead for the delivery of improvements to Outpatients Department, Discharge Planning and Theatres.

Dorothy relocated to North London from Wales. She is originally Irish and gained her first degree BSc Mgmt (Hons) and MA from Trinity College Dublin. She also has an MBA from University of Glamorgan and a Diploma in Social Science from University of Wales. She started her career in the family jewellery manufacturing business in a Sales and Marketing role, then went to live in the USA for a number of years and worked as a freelance management consultant and also as Marketing Director for a jewellery chain. On returning to the UK she worked as Senior Marketing Manager for Greene King Plc and for the last five years for Venture Wales a leading business support agency where she became Operations Director.

Transcript

I've absolutely loved being part of the Leadership programme. It's been a tremendous honour really to be part of it, I would say. I have had exposure to right at the top really to people like David Nicholson, the main man, and key thinkers such as Paul Kargon and Neil Dickson. The networks that we are exposed to, you would never get an opportunity, or at least it would take you many years in the NHS to get that opportunity, to ask them questions, to hear what their views are, what's currently coming up in the NHS. It's all very exciting stuff. And also, there are the other colleagues on the programme, who come from a very diverse background, so it's lovely to share with them our past experiences, and our transferable skills into the NHS and what we're working on now. When we meet up, it's always lively and it's always exciting and I think I've made some friends there for life.

Im currently working as an Assistant Director for Innovation and Improvement in an acute Trust, and I have a very broad remit. I mean the word innovation; the word itself is always exciting anyway, but really my remit is to change the way we do things, in our Trust, and I'm working on out patients, in theatres and discharge. Im working with a number of different teams; from administration, nurses, consultants, and its tremendous to see how you can really add value, from an outside perspective in some ways, is what I bring. Their eyes open up when you map out all the key issues that they are dealing with on a day to day basis. And why some things work and some things don't work, and how they add value and how they don't add value.